How to handle customers who want to avoid shampooing

Shampooing the hair is often a crucial step in any appointment at the salon,
but what happens if your client insists that they don’t want to wash their hair?

Why is shampooing the hair so important?

Often, washing the hair before cutting and styling benefits both the client and the hairdresser.
Not only does it help you cut your client’s hair more precisely, but you can also
check the condition of his hair and scalp.

A wash is essential, as it allows you to accurately assess the scalp
but also the natural texture of the client’s hair.

It is the need to start with a clean slate.
Simply put, freshly washed hair is easier to cut because it won’t have any products or natural oils.
Shampooing hair in the salon means that you can be sure that
all accumulations or residues of the product have been removed according to the ideal basis for you.

Rules for shampooing the hair

In some salons there is more strictness with the rules of washing their customers.
Since the period of Covid-19 and after the rules and restrictions, several of them
that categorically do not offer a dry haircut.

On the other hand, it is important to explain that a shampoo should be part of a full haircut service,
so it would not reduce the price of the haircut, even if the client did not want to wash his hair.

Of course, the customer and their requests always come first.
It is advisable to wet the hair without products, if customers do not really want to wash their hair
(although in your salon, this does not change the price).
It is actually more difficult and more time is needed to get wet
the hair evenly without washing it.
However, the most important thing is to provide a fantastic service as the customer wants it.

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