And no the client is not always right or if they are eventually… they shouldn’t lose their way. Yes we need customers and of course we want them happy and satisfied. Because we all know that the best advertisement for our salon, our business, is a satisfied customer. But are we going to tolerate any rude behaviour? And finally, what is rude and how many times have you had a rude customer?
There are ways to satisfy the rude man, customer and I list them below.
First of all, rude behaviour can be a nasty, derogatory way of speaking, either to you or to another member of your team. It is also considered rude if a client does not come at the agreed time of your appointment, thus ruining your whole organization and planning of your day. Finally, respect is required not only for your person, but also for your space. So a customer who stains with their cheesecake crumbs, throws their garbage on the floor, spits or even opens your products to smell them, taste them, see if they fit and eventually possibly leave them… is equally disrespectful and rude. What do you do in such cases? You certainly did not lose your courtesy and professionalism.
1. Did it not happen to you, because you did not wake up properly one day, that you were the rude one? I’m sure we all have our bad days, but that doesn’t mean we are bad people. Don’t forget that even rudeness is a characteristic of people depending on what they are going through in life. Be lenient and don’t react badly immediately, even in such cases.
2. Someone may say something nasty about a haircut you got, or a hairstyle they didn’t like. Don’t take it personally that there is something wrong with your work, but politely try to see what your customer thinks is a problem and how it can be solved. The problem is his and not practically yours.
3. In all matters communication helps. Don’t be ashamed, ask clearly why he has this attitude towards you and admit that you felt uncomfortable with his rudeness. The issue will in most cases be resolved in a positive way.
4.You are a reasonable person, so just try to see if this particular rude behaviour has a reasonable explanation. If it doesn’t, just leave it alone. But is there a reason? You want your customer, so don’t be selfish. Think about the cause of his bad behavior, not his inappropriate attitude.
5. We said it above. Don’t get into the process of discussing in the same way. Not to support your position, but not just to say something in a hurtful way. Keep your patience and your dignity. If you can do it, you will feel doubly proud of yourself and when your client understands how you managed them, they will appreciate it.
6. Even if you don’t engage at all and simply walk away from a conversation, which you can see what its purpose and outcome is, rest assured that although it may not seem like an ideal solution at first, it certainly makes sense. You don’t want to waste time, energy and energy on something like this. Your client, when he calms down, will understand that while you could have said a lot, you let him calm down. He will realize that such bad behavior does not go in your space.
7. A person who is rude is usually rude because he doesn’t like something. Solve his issue and transform him from rude to happy. He will love you twice as much.
8. So far we have been talking about good people who, because of a bad day, had a rude way. Now if a customer is always rude to you, because that’s how he knows how to behave, then just don’t let him influence you. You are not responsible for his behaviour, but his experiences, his education and his level.
9. And the rude customer eventually becomes your regular customer. No matter how positive a person you are, someone who doesn’t want to be right just won’t be. Don’t try to teach him to be polite, he may just misunderstand and become even worse.
10. I happened to be rude myself. They treated me positively and kindly and you can’t imagine how embarrassed I was. If a man is not naturally bad, your kindness and friendliness will enslave him. He will think about the incident and come to apologize on his own.
