The customer is the driving force in all businesses.
Wouldn’t it be great if all your customers leave happy?
The reality is that you will come into contact with all different types of salon clients.
In this article, there are some challenges you will face.
The shy customer.
First, you need to have a way to convince this client of any change she wants to make.
She usually won’t talk to you much, so you’ll have to start guessing what she might want to change about herself.
Also, you need to observe her style very carefully, from the clothes, shoes and even the accessories she wears.
If there are other people in the salon, it’s a good idea to move it to a more private area.
That way, he might feel more comfortable with you.
Mirror her personality by talking to her quietly, giving her time so that she feels intimate with you.
She emphasized her good qualities so that she would feel confident with herself.
The angry customer.
Even the best hairdresser in the world is bound to come into contact with the angry client at some point in his or her career.
Arm yourself with strength and make your prayers that you will not escape.
The best tactic for handling such customers is to let them say what they want.
If you manage to stay calm and show that you understand them, you are willing to serve them, things usually calm down.
The dissatisfied customer.
This probably means that you probably didn’t do as good a job of diagnosis and counseling as you should have.
In terms of dealing with such a client, do not act defensively because this will only make the situation worse.
Try to listen to what she says and offer solutions to improve the outcome.
Sometimes you need to offer a free service or free appointment so that you can resolve the problem.
The unsatisfied customer.
You just have to do your best, knowing that you have top-notch communication skills, so they know exactly what they’re getting.
Since you really feel like you can’t figure it out, you may need to hand him over to an alternative stylist who you think will do a better job than you and cross your fingers.
The hearing impaired client.
Most hearing impaired clients have fantastic lip-reading abilities.
So, sit in front of them and speak slowly and clearly. Apps on your mobile or tablet are also useful, so that it can show you directly what you are looking for.
The visually impaired client.
If you have a visually impaired client, your biggest priority is the trusting relationship you build with them.
It’s a good idea to try to get a feel for what the salon experience will be like from their perspective.
You should speak very clearly and describe exactly what you are doing throughout the process. So that you describe in detail what they look like.
The customer who speaks another language.
The ideal solution is to have a multilingual colleague who can help you, but if you are not so lucky then you have to be creative, as the use of electronic media can now save you, but traditionally not forgetting body language where you will realise how much you can say without words.
Yours sincerely,
Elizabeth Makri
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