How to engage your team towards Service Excellence.
Salon customer service is no easy task!
It is difficult to anticipate our customers’ expectations and even more difficult to meet them.
The team can make a difference and therefore employees need to feel committed to the business and that they have the ability to act autonomously to ensure that customers are treated appropriately at the right time.
https://growmysalonbusiness.com/customer-service/
Motivation of Hairdresser’s Workers.
In the quest to achieve excellent salon customer service, the team can make a difference.
Employee empowerment cannot be done magically, just because the decision-makers tell them to or because the company declares
that motivating employees is part of its culture.
Hence employee motivation arises when companies implement practices,
whereby power, information, knowledge and rewards are shared.
The working environment should therefore encourage strategic thinking and responsibility on the part of employees,
to take responsibility for the quality of their work.
The motivation of employees also favours the hairdresser.
- In an effort to provide excellent service, mistakes will sometimes be made.
Encouraging the employee to find a solution without criticism is part of a rehabilitation strategy,
whereby the objective of “no lost customers” is understood by the employee. - The goal is to want employees to exceed customer expectations.
Therefore, empowerment has the effect of pleasantly surprising customers from the first contact.
Ideas on how to motivate salon workers.
The more you empower your staff, the more they will evolve and thrive
and in addition, you will achieve improved salon customer service.
Ways that lead to this goal:
I listen carefully
Don’t try to extract from your team what you want to hear.
That is, it is much wiser to listen carefully to the truth and then adjust your behavior accordingly.
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I believe in your employees
If you expect to have a team of perfect employees, you will probably wait forever.
Discover what everyone is better at.
You also create a culture of mutual support and encouragement.
Finally, believe 100% in cooperation and competition.
I forgive the mistakes
Mistakes are necessary for the evolution of the salon.
Forgive your team’s mistakes.
Help them to correct them and learn from them.
I praise the effort
Don’t focus on talent, but on effort.
Effort is much more important than talent.
That is, by rewarding effort, you encourage people to develop and learn,
rather than repeat one or two things they already know well.
Earning trust
You need to be there for your employees in good times and bad.
Therefore, never hire anyone unless you are willing to support them in all circumstances.
By earning the trust of your employees, you’ll also gain their undivided loyalty.
I give time
You can’t give every employee as much money as they would like, but you can give them time.
Give time for training and for consolidating knowledge.
Time yields better results and also helps to build trust.
I’m putting your ego aside
Recognise that you may not be the most competent person in the room.
Talk less and listen more.
Conclusion
Motivating employees brings their commitment to the company.
Both together contribute to the growth of the business.
Empowerment has positive effects on both the employees and the service of the salon’s customers,
as well as in the business.
For more information on how you can develop your team and achieve service excellence,
visit our website www.salonproactive.com or book a free online appointment with us by clicking here.
