Tough time or just bad timing?
This difficult hour has come,
no, the boss didn’t go crazy and put it all in for free,
but for some medical reason he cannot offer his services for a short period of time.
Even though he is up against bad luck, unfair fate and the evil eye, then came the time of acceptance.
“Yes, it happened to me… and now what?”
My dear colleagues, and yet this is the blessed hour.
Yes, yes, yes, yes, you read that right.
The difficult but blessed hour that every boss, and without some accident, should seek.
Are you crazy, you tell me?! OOOOOHIII!
Dear colleagues, it is the time for observation.
The time when, having distributed responsibilities, not only must he step aside, but at the same time he must begin to observe.
To notice all the things that in the flow of everyday life and the workload of work he does not have the luxury of noticing.
And it starts with space. Is it as clean as it should be, maintaining cleanliness all day?
Is it convenient for customers in particular and then for staff?
Is there anything that should be changed and corrected?
It is now time for the staff.
Notice his posture, the way he communicates with customers, even his posture.
It notes anything it can improve and continues…
Observes the workflow of appointments, rams as well as their needs or any shortages.
And after he does all that, it’s time for the game.
Role change.
She takes the place of the client.
He observes, but with a different look…
What should I finally change?
What is it mainly that bothers me?
Am I relaxing here?
Am I enjoying my extra time in the space?
And when this process is over it will have a lot of useful information which therefore helps our daily life.
ATTENTION!
There is no doubt that it is necessary to have an objective view, a willingness to make changes and even corrective moves!
Above all, optimism and positive thinking, that everything that happens to us has a hidden gift, as long as we perceive it and make use of it.
Thank you,
Elizabeth Makri
